Refund & Cancellation Policy

Last updated: 12 October 2026

This policy explains how cancellations and refunds work for orders placed through PakaMeals. By placing an order you agree to this policy.

1. Cancellations

• You may cancel an order before the kitchen begins preparation, free of charge.
• Once preparation has started, the order cannot be cancelled, as the food is freshly made to order.
• For scheduled meals in your meal calendar, you may cancel or change an upcoming day before preparation for that day begins.

2. Refunds

• If you are charged for an order that could not be prepared or delivered by us, you are eligible for a refund.
• Approved refunds are credited to your PakaMeals wallet within 5–7 business days. Where required, refunds to the original payment method are processed within the same timeframe, subject to your bank or payment provider.
• Wallet balance can be used towards future orders.

3. Issues With an Order

If something is wrong with your order (for example, an item is missing, incorrect, or quality is not satisfactory), please contact us within 24 hours of delivery with your order number. After reviewing, we may offer a partial or full refund or a replacement at our discretion.

4. Non-Refundable Situations

• Orders already prepared and delivered correctly as per the order.
• Incorrect delivery address or unavailability of the customer at the time of delivery.
• Change of mind after preparation has begun.

5. How to Request

Raise a refund or cancellation request by contacting us using the details below, quoting your order number.